terms / conditions

Terms and conditions

It’s very important for us that you enjoy shopping at NOBODY HAS TO KNOW, so we take great care to make sure that everything is simple to use, easy to understand and that your details are always secure.

If from time to time, you would like to hear about all of the interesting things we are doing at NHTK, as well as advance information about upcoming events and offers, please subscribe to our newsletter here

By placing an order, you are accepting the NHTK contract and terms and conditions. All orders are subject to availability and confirmation of the order price. You will have the opportunity to double check and adjust your order before the final confirmation step, so don’t worry if you make a mistake or change your mind about anything.

The language of the contract is English and we will sell our collections in Euro (€). Based on the selected shipping country, the prices displayed on NHTK Online include the statutory Value Added Tax but they do not include a delivery charge.

Article 1 – Definitions

The following terms and conditions apply to all orders placed by the customer (hereinafter referred to as you) with the trader (hereinafter referred to as NOBODY HAS TO KNOW, NHTK, us or we), at the NHTK website, mobile website or via telephone (jointly referred to as nobodyhastoknow.nl). By using nobodyhastoknow.com and/or placing an order, you agree to be bound by the terms and conditions set out herein (the Terms). Please read our Terms and Conditions carefully before placing any orders on nobodyhastoknow.com.

Article 1, Definitions: The following definitions apply to these conditions. Trader (NOBODY HAS TO KNOW, NHTK, us or we): the natural or legal person who is offering products and/or services to consumers over distance; Consumer (you): the natural person who is not acting within the capacity of a profession or a business and enters into a distance contract with the trader; Distance contract: a contract involving the sole use of one or more techniques for distance communication within a system organised by the trader for the distance sale of products and/or services, up to and including the moment that the contract is concluded; Technique for distance communication: a means that can be used for concluding a contract, without the consumer and the trader being in the same place at the same time; Withdrawal period: the period within which the consumer can make use of his/her right of withdrawal; Withdrawal right: the possibility for a consumer to waive the distance contract within the withdrawal period; Day: calendar day; Extended duration transaction: a distance contract relating to a series of products and/or services, the delivery and/or acquisition of which is spread over a period of time; Durable medium: every means that enables the consumer or trader to store information that is addressed to him/her in person, in a way that permits future consultation and unaltered reproduction of the stored information.

Article 2-Identity of trader
The company details are:
Lijnbaansgracht 173
E-mail: info@nobodyhastoknow.nl
CCI: 66675049
VAT: NL001646596B78 

Article 3- Relevance
These general conditions/terms apply to any offer of NHTK and to every finalised distance agreement between NHTK and you. Before the distance agreement is concluded, the text of the general conditions/terms is being made available to you. If it is reasonably not possible before the distance agreement is concluded, it will be indicated that the general conditions/terms can be seen at NHTK and on your request. These general conditions/terms shall be sent to you as soon as possible without extra costs. If the distance agreement is concluded electronically, notwithstanding the previous article and before the distance agreement is concluded, the text of the general conditions/terms can be made available electronically to you in such a way that the text can be saved in a simple way on a durable medium. If this is reasonably not possible that before the distance agreement is concluded it will be indicated where you can find the general conditions/terms electronically and that these conditions/terms at your request will be sent electronically or otherwise to you without extra cost. For the case that besides these general conditions/terms, specific product and service conditions are also applicable, the second and third article are mutatis and in case of conflicting conditions/terms you can appeal on the relevant conditions/terms which are the most favourable for you.

Article 4- Offer
If an offer has a limited validity or has other specifications, this will be emphatically mentioned. The offer contains a complete and accurate description of the offered products and services. The description is sufficiently detailed to enable a proper consumer’s assessment of the products/services. The images used by us are true representations of the products and services. Obvious mistakes and errors do not bind us.  Each offer contains such information that it is clear for you which rights and obligations are related to the offer when it is accepted by us. This concerns in particular: price, inclusive taxes; possible costs of delivery; the manner in which the agreement has been concluded and the necessary signatures; whether to apply the right of withdrawal; the method of payment, delivery and performance of the contract; the deadline for accepting the offer or the period within which we guarantee the price; the level of the rate for distance communication if the costs for the usage of the technology for distance communication are calculated on another ground than the regular fare for communication; if the agreement after the conclusion is archived and if so how to consult it for the consumer; the manner in which the consumer, before concluding the agreement, can check and if necessary also restore the information provided by him under the agreement; any other languages, including Dutch, for the agreement; the codes of conduct to which we are subject and the manner in which the consumer can consult electronically the codes of conduct; and; the minimum duration of the distance agreement in the event of a length transaction.

Article 5- The Agreement
The agreement is finalised, subject to the provisions in paragraph 4, at the moment you accept the offer and meet the conditions. If you have accepted electronically the offer, we immediately confirm electronically that we have received the acceptance of the offer. As long as we have not confirmed the acceptance, you can terminate the agreement. If the agreement is concluded electronically, we will take appropriate technical and organizational measures to protect the electronic data transfer and that we will ensure a safe web environment. If you can pay electronically, we will observe the necessary security measures. NHTK can notify or check, within the legal framework, if you can meet the payment obligations, and also check all important facts and factors which are needed to finalise a sound distance agreement. If NHTK, based on research, has good reasons not to conclude the agreement then we are entitled to motivate and to refuse an order/ request or we can connect special conditions to the execution of the offer. NHTK shall send the following information with the products or services, written or in such a manner that you can store in an accessible way the data on a durable medium: a. The address of the company for the consumer to file complaints. b. The conditions and the way how the consumer can execute the right of withdrawal and a clear indication related to the exclusion of the right of withdrawal. c. Information about after sales guarantees and services. d. Article 4 paragraph 3 unless we have already sent this information before the execution of the agreement. e. The requirements for termination of the agreement if the agreement has a duration of one year or more or of if it has an indefinite duration. f. In case of a length transaction the previous clause, is only applicable for the first delivery.

Article 6- Right of Withdrawal
Right of withdrawal upon delivery of products
When purchasing products, you are able to dissolve the contract, without stating reasons, during two weeks. This period commences on the day after the product was received by or on behalf of you. During this period you will treat the product and its packaging with care. You will only unpack or use the product to the extent that is necessary in order to determine whether you wish to retain the product. If you wish to exercise your right of withdrawal, then you will return the product to the trader, with all associated components, and – if this is reasonably possible – in the original state and packaging, in accordance with the reasonable and clear instructions provided by the trader. In the interest of hygiene earrings and underwear cannot be returned. You are responsible for the return shipment of products. Therefore we advise you to send the return with registered shipping.
Right of withdrawal upon delivery of services: When services are supplied, you are able to dissolve the contract, without stating reasons, during seven weekdays, starting on the day that the contract was concluded. In order to use your right or withdrawal, you will act in accordance with the reasonable and clear instructions that were provided by NHTK when the offer was made and/or, at the latest, upon delivery.

Cancellation by us
We reserve the right to cancel the contract between us if: a. we have insufficient stock to deliver the goods you have ordered; or b. we do not deliver to your area. If we do cancel your contract we will notify you by e-mail.

Events beyond our control

We shall have no liability to you for any failure to deliver any goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstances beyond our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire explosion or accident.

Article 7- Costs in a case of withdrawal
If you execute the right of withdrawal, you will have to pay no more than the costs of returning the product. If you have made a payment, NHTK shall pay back this amount as soon as possible but no later than within 14 days after the repeal or after the return shipment.

Article 8- Exclusion Right of Withdrawal
NHTK can exclude the right of withdrawal of you for as far as foreseen in paragraph 2 and 3. The exclusion of the right of withdrawal applies only if we have clearly mentioned this at least in time before the conclusion of the agreement. Exclusion of the right of withdrawal is only possible for the following products: Which are established by NHTK according to specifications of you; That they are clearly personal in nature; Which cannot be returned because of their nature; That can spoil or age quickly; Whose price is bound to fluctuation of the financial market on which NHTK has no influence; Individual newspapers and magazines; For audio and video recordings and computer software of which you have broken the seal. Exclusion of the right of withdrawal is only possible for the following services: Concerning lodging, transport, restaurants or to spend leisure on a certain date or during a certain period; Whose delivery has begun with the express consent of the consumer before the consideration period has expired.

Article 9- Pricing
During the validity period mentioned in the offer, the prices of the offered products and services shall not be raised save for price changes due to changing VAT rates. Notwithstanding the previous paragraph we can offer products and services with variable prices when these prices are subject to fluctuations on the financial market and where NHTK has no influence. This bondage to fluctuations and the fact that the mentioned prices are target prices will be mentioned with the offer. Price increases within 3 months after the conclusion of the agreement are only permitted only if they are the result of legal regulations or provisions. Price increases from 3 months after the conclusion of the agreement only if NHTK has stipulated this and: a. These are the result of legal regulations or provisions; or b. You have the competence to terminate the agreement from the day the price increase takes effect. The in the offer mentioned prices include VAT.

Article 10- Conformity and Guarantees
NHTK ensures that the products and services measure up to the agreement, ensures the in the offer mentioned specifications, ensures reasonable requirements, soundness and or usefulness and ensures on the date of the establishment the existing legal provisions and/or government regulations. If agreed we also ensure that the product is suitable for other than normal use. A guarantee provided by NHTK, manufacturer or importer does nothing to alter the rights and claims which you under the agreement can put forward against us.

Article 11- Delivery and Execution
We shall observe in utmost care the reception and execution of orders of products and when assessing applications for services. The address that has been made known by you to NHTK is considered to be the delivery place. Taking into account what is stated in article 4 of the general conditions/terms we shall execute the accepted orders expeditiously but not later than within 30 days unless a longer period has been agreed. If the delivery is delayed or if a delivery cannot or partially be executed, you are notified about this no later than 30 days after you have placed the order. In that case you have the right to terminate the agreement without any further cost and you are entitled to compensation. In the event of termination in accordance with the previous paragraph NHTK shall pay back the amount that you have paid as soon as possible but no later than 30 days after the termination. If the delivery of an ordered product appears to be impossible, we shall strive to make available a replacement product. At least before the delivery it will be mentioned in a clear and understandable manner that a replacement product will be delivered. The right of withdrawal cannot be ruled out with regard to replacement products. The costs of a possible return shipment comes at the expense of NHTK. The risk of damage and/or loss of products rests with NHTK until the moment of delivery at you or a pre-designated and an announced representative to us, unless otherwise expressly agreed. If you receive a damaged product, you should report this by email within three days. You can send this email to: online@nobodyhastoknow.com

Article 12- Length transactions: duration, termination and extension
Extended duration transactions: You have at all times the right to terminate a contract that has been concluded for an indefinite period of time, taking into consideration the applicable rules of termination and a maximum one-month period of notice for terminating the contract. The maximum validity of a contract concluded for an indefinite period of time is two years. If you and NHTK have agreed that the distance contract will be automatically extended, then the contract will be continued as a contract for an indefinite period of time and the maximum period of notice for terminating the continued contract will be one month.

You can terminate at any time an agreement entered for a definite period and which extends to regular delivery of products (electricity included) or service at the end of the definite period respecting the applicable termination rues of a notice of not more than one month. You can in the agreements in the previous mentioned paragraph: at all times terminate with no restrictions to terminate at a certain time or during a certain period; at least terminate in the same manner as they are entered into by you; at all times terminate with the same notice as we have obtained for ourselves.

An agreement which has been entered for a definite time and which extends to a regular delivery of products (including electricity) or services may not automatically be extended or renewed for a fixed duration. Notwithstanding the previous paragraph an agreement which has been entered for a definite time and which extends to a regular delivery of daily newspapers, weeklies and magazines may be extended automatically for a specified duration of three months. If you can terminate this extended agreement at the end of the extension period with a notice of one month. An agreement which has been entered for a definite time and which extends to a regular delivery of products and services, may only be automatically extended for an indefinite period if the consumer at any time terminate with a notice period of no more than one month and a notice period of no more than three months if the in case the agreement extends to a regular delivery, but less than one time per month, of daily newspapers, weeklies and magazines. An agreement which has been entered for a definite time and which extends to a regular delivery of daily newspapers, weeklies and magazines (trial and introductory subscription) will not automatically be extended and terminates automatically at the end of the trial or introductory period.

If an agreement has a duration period of more than one year, you may after one year terminate at any time with a notice period of not more than one month unless reasonableness and fairness are opposed against termination before the end of the agreed duration.

Article-13 Payments
NHTK accepts payments made via Creditcard: Visa/ mastercard/ amex, Stripe, bank deposit, Paypal & Ideal by Mollie.. Our prices are displayed in Euro’s. The rates are re-calculated each night. Please note if you choose to pay in a currency different to your own “local” currency, then your credit/debit card provider may charge you exchange rate costs. In the event that no later date has been agreed, the payment of products and services need to be paid for before you receive the products or services, unless otherwise agreed. You need to pay for the goods within two weeks after the order has been placed. Where advance payment is stipulated, you cannot invoke any rights relating to the implementation of the order or service(s) before the stipulated advance payment has been made. You are obliged to inform NHTK immediately of any inaccuracies in payment data provided or communicated. In the event of non-payment by you, NHTK has the right, subject to statutory limitations, to charge you reasonable costs about which you are informed in advance.

Article 14- Complaints
NHTK features a sufficiently publicised complaints procedure and handles the complaint according to this complaints procedure.

Complaints about the execution of the agreement must be described fully and clearly within reasonable time submitted to NHTK after you have observed the defects.

The complaints submitted to NHTK will be answered within a period of 14 days from the day of receipt. If a complaint has a foreseeable longer processing time, NHTK will answer within 14 days an acknowledgement and an indication when you will receive a more detailed answer.

If a complaint cannot be resolved by mutual agreement then there is a dispute that is subject to the dispute settlement.

Article 15- Disputes
Dutch law exclusively applies to agreements between NHTK and you whereupon these general conditions/terms are related to.

In case of disputes you can approach WebwinkelKeur Foundation (Stichting WebwinkelKeur) and this foundation will mediate for free. If both parties cannot come up to a solution then you have the possibility to let his complaint be handled by GeschilOnline.nl Foundation (Stichting GeschilOnline). (The ruling of this foundation is binding and both you and NHTK accept this binding ruling.

Article 16- Additional and Different Provisions
Additional or different provisions compared to the General conditions/terms may not be to the prejudice of you and should be recorded in writing in such a manner that you can save these in an accessible way on a durable medium.